Shipping & Return
We aim to ship all orders within 2-9 Business Days of receiving. If a shipping delay exists we will notify you as soon as possible. Our shipping days are Monday - Friday.
United State : Orders are shipped via UPS. Shipping is free for orders over $100 (post discount) and $4.99 for orders under $100.
For International Shipping it’s depends to your address location. And the Shipping delay is 15 to 21 Business Day.
30-day Returns: Store Credit
With limited exceptions, valid returns are refunded in the form of store credit. Damaged/defective items will be subject to an exchange if in stock.
All store credit, refunds, and/or exchanges that are due will be issued within 3 to 5 business days after the return is processed.
All final sale items are marked as such and cannot be returned for store credit.
You can find additional information about our Return Policy HERE.
MarocWiki provides refunds only for defective products purchased directly from our website: MarocWiki.com If you purchased one of our products from a retailer, you must return the product to the retailer (not to us) subject to the terms and conditions of the retailer’s refund policy.
MarocWiki has the sole and exclusive right to determine if a product is defective. If a product is deemed by MarocWiki to be defective, MarocWiki will refund the purchase price to the credit card on file. If the product was purchased with a gift card, MarocWiki will issue a MarocWiki gift card in the amount of the purchase price . Minor damage to packaging is not considered "defective."
How long do I have to request a refund?
You have fourteen (14) days from the date your product is delivered to request a refund. After that, MarocWiki will not process a refund request.
How do I request a refund?
Please call customer service in the U.S. at WhatsApp for assistance. Please have your order number and the credit card or gift card you used to make your purchase handy.
How is my refund credited?
All refunds will be credited to the credit card you used to purchase the product. When returning a gift, you'll receive your refund on a MarocWiki gift card.
Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days of our receipt of your return. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you paid with a gift card, we'll send you a MarocWiki Gift Card by U.S. Mail.
Shipping Charges: Unfortunately, we cannot refund shipping charges.